Terms & Conditions
We aim to offer beautiful flowers with a reliable service. Please read the following to understand more about the service you will receive.
All products are subject to availability. If a particular item is not in stock we may substitute something that is equally acceptable in terms of colour and price. If we are unable to do this successfully we will advise you as soon as possible and will be happy to refund you in full if necessary.
We require 24 hours notice for bouquet deliveries, our cut off is 12noon for next day delivery. We do not normally deliver on a Sunday or Monday, please give us a call to discuss if you would like flowers on either of these days.
Delivery will take place between 8.00am and 6.00pm.
As a general rule we only do timed deliveries for funerals or weddings. If you require an AM delivery, please note that the cost is £10.
In order for us to deliver your requested item on the date specified, we require complete, accurate details of the recipient, address details, postcode and preferably a contact telephone number. Incorrect details provided may lead to problems or delays.
Orders are delivered once. Should the recipient be away at the time of delivery, a card will be left confirming attempted delivery, stating where the delivery has been left – either a safe place or with neighbours, based on customers’ instructions and our judgement of local conditions. If it is not possible to leave the flowers, we will return the flowers and the recipient will be able to contact us to collect them. All of our delivered items unless specifically requested are aqua packed which means should we have to leave them by a door step they will remain fresh.
If you are not satisfied in any way with the service that you have received please let us know as soon as possible.
Refunds for web orders can be issued if notified 2 days (excluding Sunday) before the specified delivery date. Please contact us on 07833 670693 or email: [email protected] if you wish to cancel an order. In the unlikely event that you are not satisfied with the product received, please advise us of the details of your complaint so that we can action.